- Job Title: Customer Service Specialist
- Organization: Licking County Job & Family Services (LCJFS)
- Location: 74 South 2nd Street, Newark, Ohio 43055
- Posted On: February 3, 2025
- Job Type: Full-Time
- Pay Type: Hourly
- Pay Rate/Range: $17.90 – $22.37 per hour (based on experience and education)
- Contact Name: Taylor Rakestraw, Business Administrator
- Contact Email: lcjfs-careers@jfs.ohio.gov
- Website: https://lickingcounty.gov/
- Contact Phone: 740-670-8852
Position Description:
Customer Service Specialists serve as the first point of contact for individuals and families seeking public assistance, workforce development, and protective services. This role includes processing documents, managing mail, assisting customers in person and over the phone, operating the community resource room, and routing inquiries to the appropriate services. Specialists are also trained across various support functions including reception, phone operations, scanning, and use of specialized and traditional computer applications.
Key Responsibilities:
- Assist customers in reception with documents and general inquiries
- Manage incoming and outgoing mail
- Provide support in the community resource room
- Greet and direct visitors in person and over the phone
- Process public assistance case alerts
- Use programs such as Word, Excel, document imaging, and email
- Refer clients to internal and community services
Minimum Qualifications:
- Basic arithmetic and English reading/speaking skills
- At least 6 months experience in typing/word processing
- Additional 12 months office experience with in-person or phone customer interaction
- OR equivalent education/training/experience
- Valid driver’s license and acceptable driving record
- Ability to lift/move files and case carts
- Reliable and punctual attendance
- Ability to work in environments involving potentially hostile or infectious individuals
Application Procedure:
Email your resume, application (available at lcounty.com), and three professional references to:
📧 lcjfs-careers@jfs.ohio.gov
Compensation:
$17.90 – $22.37 per hour (based on experience and education)
Includes comprehensive benefits package: health, dental, vision, life insurance, paid leave (holiday, sick, vacation, personal), and enrollment in Ohio Public Employees Retirement System (OPERS).
About the Organization:
Licking County Job & Family Services delivers vital services to the community and is committed to equal opportunity employment. LCJFS does not discriminate based on race, color, religion, sex, national origin, age, or veteran status.